Your custom necklaces are created just for you. That means we cannot accept exchanges or returns, except for manufacturing defects up to 15 days after you receive the product. If you have questions regarding defective merchandise returns for a custom necklace purchased online at www.mysterlingbuddy.com, please contact our Customer Service team at firstname.lastname@example.org.
REFUNDS (if applicable)
Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.